Need help? Check here

Check out some of the frequently asked questions

Download estatego app then enter the property code provided by your facility manager to register

Your name, email, phone number, and the property code from your facility manager or property owner .

Yes—EstateGo supports secure payments for rent, service fees, and utilities

Go to “manage power,” select the utility option, then follow steps to recharge or pay.

Go to Visitor Management → “Add Visitor ,” enter visitor’s details to generate a pass code to be presented by the visitor to the security

Yes—once you have been approved an in-app chat option becomes available .

Yes, update your contact info, profile photo,primary emergency contact and password under the Profile settings.

Use the “Forgot Password” link on the login screen to reset via email.

Navigate to Maintenance → “New Request,” describe the issue, attach photos as evidence.

Yes—all past requests are listed under Maintenance history.

Use the attachment feature in the maintenance request interface.

Yes—check the “Payments” section to view all past transactions.

Yes—bank transfers are supported

Yes—view, edit, or cancel visitor under “My Visitors.”

Yes—check the Announcements section of the dashboard for official notices and announcements.

Yes—use the chat feature to contact facility manager

No—tenant-to-tenant chat is typically disabled for privacy

No—you can only share photos on the in-app chat feature

Yes—access, view and sign the agreement documents in the agreement tab.

You can use another device to login to your account and change password.

Reach out to support via email/Call on [email protected] / +234 8033 011 305

From your Resident Dashboard, open the left navigation menu*, then click on “Support”. There, you’ll find Frequently Asked Questions (FAQs) and helpful how-to videos to guide you.

No- they must have pass code generated by you for an approval by the security before entry.

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